FAQs

Direcprint.ca is much more than just a website. Directprint.ca is a web-to-print platform that allows our clients to easily design and order print products with ready access to an online graphics studio to assist in creating your print ready file for each one of our products. Once the design is uploaded or created in our studio, the order goes directly to our production center and following production, it will be shipped to your office or home anywhere in Canada.

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations. In just a couple of minutes, you can order all your print products and have it delivered anywhere in Canada.

For any problem with an order you receive, please send us an email at [email protected] with the order number, and include a photo of the problem, we will get back to you as quick as we can.

Yes, every graphic design should have a bleed on all sides of 0,125'' to avoid having a white strip when final cutting the job. You can also use our PDF product templates that include all indications of how to design and prepare your graphics files.

The site currently supports more than 50 print products. We plan on adding more products to our inventory on a regular basis. We offer a lot more products that are shown on the website, if you have a specific printing requirement that is not shown on our website, just send us your request at [email protected]

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPEG, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio. (available for some product only)

The type of paper used for different purposes is expressed in weight. In the countries following the European system, it is grams per square metre (gsm or g/m² or simply g) and in the US system it is Pounds (lb). It is defined as the weight of a ream of the uncut paper in pounds (lb) (Note: the # is often used in place of lb when referring to basis weights). The uncut paper sizes being the size used in the manufacturing process before the paper was cut to size. There are many different types of uncut paper, those in common use for the production of office paper and card are Bond Stock, Cover Stock and Index Stock. The word Stock is often dropped when referring to the different types of paper in their finished cut sizes.

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matte (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color palettes to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

The design created in our graphics studio produces a 300 dpi (dots per inch) PDF file.

Most of the time we use offset printing which provides the highest quality of print material for both text and images. We also use sublimation printing for some products like flags, tents, etc. The printing method will be dictated by the product you order. We always offer top quality printing for all of our products.